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Frequently Asked Questions
Can I ship First Class, Parcel Post, or Media Mail with E1 Shipper?
Currently, E1 Shipper only supports Priority and Express Mail.
Some of your rates seem better than others.
Can you explain? Our best rates are available on flat rate products as well as packages up to 3 pounds. In fact, we actually beat Commercial Plus pricing in these categories. Shipments above 3 pounds will be at or slightly above the Commercial Base rate.
What countries and types of items can I insure?
Please see the Shipsurance Terms and Conditions.
I receive the following error when I try to open my labels in Adobe Reader: "There was an error opening this document. The file is damaged and could not be repaired". What should I do?
Please install the latest version of Adobe's PDF reader. You may download it here: http://get.adobe.com/reader/
Help Topics
Getting Started
Your Home page will provide a snapshot of your recent activity.
To navigate around E1 Shipper, use the main menu at the top of the page. For example, to view your orders that are ready to be shipped, select Orders > Awaiting Shipment from the main menu. You may then select an order to ship and continue to the shipping selections page.
For in-depth information on each page within E1 Shipper, please continue reading this guide.
Orders Awaiting Shipment
This page lists the orders that have been paid and are ready to be shipped.
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To ship orders
To ship a particular order, simply press the Ship button next to the corresponding order. This will take you to the Create Shipping Label page.
- To mark an order as shipped
If an order is shipped outside of the E1 Shipper application, you may use this feature to remove the order from the Orders Awaiting Shipment page. Simply check the order(s) that you would like to mark as Shipped and then select the Mark Selected Orders as Shipped option from the Other Actions menu. This action will also cause E1 Shipper to automatically update eBay with the new status.
Shipping an Order
Once you have selected an order to be shipped from the Orders Awaiting Shipment page, the Create Shipping Label page will be displayed. When this page is displayed, the recipient's address will begin the verification process. If the verification is successful, a green checkmark will be displayed.
This page allows you to specify several options for your shipment:
Ship Date
Specifies the date that the order will be shipped.
Service
The mail class used to ship the order.
Package
The type of package you are shipping.
Confirmation
Specifies Delivery Confirmation or Signature Confirmation. This field is only displayed for domestic shipments.
Weight
The weight of the package in pounds and ounces. Note: this field is hidden when using a flat rate product (e.g. Small Flat Rate Box)
Dimensions
The length, width, and height of the package. Note: this field is only displayed when "Large Package" is selected.
Insure Shipment
Specifies whether or not the package is insured. The declared value is automatically set to the amount paid by the buyer.
To calculate a shipment's cost
Select your desired shipping and insurance options and then click the Calculate Cost button.
To re-verify an address
If you make changes to the destination address, you may re-verify the address by clicking the Verify Address button.
To create the shipping label
Once you have made all of your shipping selections, press the Create Shipping Label button. This will cause E1 Shipper to purchase the necessary postage via the payment method you selected with Express 1 and create the label.
Once your label is created, you will be presented with a Download link. This will open up the label in Adobe PDF Reader. If you do not have Adobe PDF Reader, please download and install the latest version. Also, if you try to download the label and receive a message stating that the document is corrupt, please install the latest version of Adobe Reader using the link above.
Shipped Orders
This page lists the orders that have been shipped with E1 Shipper.
To view a shipment's details
Click the View link next to the corresponding shipment.
Void a Shipping Label
To void a shipping label, follow these instructions:
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Click Reports > Shipping History from the main menu.
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Find the shipment you would like to cancel by using the filter fields directly underneath the column headings. For example, to find a shipment that was sent to buyer "abc123", enter "abc123" in the field directly under the Buyer column heading and press the [Enter] key.
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Select the shipment from the list and press the View Details button.
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Click the "Void Label" button on the Shipment Details page.
This will initiate a refund request Express 1.
Shipment Details
This page lists the details of a single shipment.
To download a shipment's label
Click the Download Label button.
To void a shipment
Click the Void Label button. This will cause E1 Shipper to request a refund for the voided label. Please DO NOT attempt to mail the voided package.
To file an insurance claim
Click the File a Claim button.
General Settings
This page lists settings that allow you to configure E1 Shipper to your needs.
Default Weight
Specifies a default weight for each shipment. This Weight field will be automatically pre-filled with this value on the "Create Shipping Label" page.
Default Package
Specifies a default package type for each shipment. This Package field will be automatically pre-filled with this value on the "Create Shipping Label" page.
Automatically Insure Shipments
Allows you to automatically insure shipments over a specified value. This setting can be overridden on each shipment on the "Create Shipping Label" page.